At CoreClick, customer satisfaction is our priority. We strive to provide reliable and secure recharge, bill payment, and digital transaction services. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations may be processed.
Most recharge and bill payment transactions processed through CoreClick are executed instantly. Therefore, once a transaction has been successfully processed, it cannot be cancelled.
If a transaction is pending due to technical reasons or service provider issues, users may contact our support team for assistance.
For cancellation-related inquiries, please contact us through our Contact Us page or email our support team.
Refunds will only be considered under the following circumstances:
Refund requests are subject to verification and investigation by CoreClick. Once approved, refunds will be processed to the original payment method used during the transaction.
Approved refunds are generally processed within 5 to 10 business days. However, the actual credit timeline may vary depending on your bank, card issuer, payment gateway, or financial institution.
In cases where the transaction amount has been deducted but the service was not delivered, users should wait for the automatic reconciliation process. Most failed transactions are automatically refunded by the payment gateway within the prescribed timeframe.
If the refund is not received within the expected period, users may contact our support team with transaction details for further investigation.
Refunds will not be provided in the following situations:
If you believe a transaction has been processed incorrectly, please contact us immediately with complete transaction details. Our team will investigate the matter and provide an appropriate resolution as quickly as possible.
For refund, cancellation, or transaction-related queries, please contact: